You have the right to a seven day cooling off period from the date of delivery, in which you can receive a full refund including the delivery charges, as long as you adhere to the following: –
a) Notify us in writing by either letter or email. You can use the postal address or email address on our contact us page here.
b) The goods are returned in original condition, i.e. they are unopened and unused.
c) All items will be collected from you by our chosen courier.
d) You take reasonable care of the goods until they are collected by our courier.
e) You make a reasonable effort to make the goods available to our couriers within 21 days of cancellation. They will collect Monday to Friday, during normal office hours.
We are unable to offer refunds on corporate-branded goods, bespoke hampers, and any hampers containing fresh food items. We will not refund the cost of you returning the item to us. We will arrange our courier to collect the item from you.
Refunds are issued on receipt of the item by us.