Customer Service

The majority of our customers order online, however we have a friendly and efficient sales team that can be contacted on 01435 810099, 10am to 4pm (GMT) or

If you have a corporate enquiry please ask for the corporate team  on 01435 810099 or email

We take your privacy seriously which is why all payments made to Natures Hampers are processed through the WorldPay Payment Gateway. Our website is also protected with an SSL certificate for added protection.

To read our full Privacy Policy please click here.

We use Royal Mail and ParcelForce to deliver our packages. Once we ship your package we will email you within 24 hours with a tracking number. If your tracking number doesn’t arrive please check your spam folder.

Please note: –

  • Parcels are delivered to the address and not to a recipient,
  • Royal Mail parcels can be tracked here,
  • ParcelForce packages can be tracked here.

We will not be held responsible for delivery delays due to incorrect addresses, adverse weather conditions or causes beyond our control. If you have more questions please refer to our Frequently Asked Delivery Questions or Contact Us.

We will happily replace any damaged or defective items that have been received as long as we are notified within 48 hours of them being received.

  • All items will be collected from you by our courier and a replacement item, hamper, or refund will be sent.
  • If the item is not deemed to be damaged or defected then the cost of courier services will be taken before a refund is issued.

You have the right to a seven day cooling off period from the date of delivery, in which you can receive a full refund including the delivery charges, as long as you adhere to the following: –

a) Notify us in writing by either letter or email. You can use the postal address or email address on our contact us page here.

b) The goods are returned in original condition, i.e. they are unopened and unused.

c) All items will be collected from you by our chosen courier.

d) You take reasonable care of the goods until they are collected by our courier.

e) You make a reasonable effort to make the goods available to our couriers within 21 days of cancellation. They will collect Monday to Friday, during normal office hours.

We are unable to offer refunds on corporate-branded goods, bespoke hampers, and any hampers containing fresh food items. We will not refund the cost of you returning the item to us. We will arrange our courier to collect the item from you.

Refunds are issued on receipt of the item by us.

You can update your account information by logging onto your account here and clicking on either account information or address book from the left hand menu. There you can review and modify the information.

Alternatively, call customer services on 01435 810099 between the hours of 10am to 4pm (GMT) Monday to Friday and we will be happy to assist.

If you have forgotten your password please click here.